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Food for thought

predictive analytics customer experienceCustomer experienceFood for thoughtVoice of the Customer

Why Predictive Analytics is the Future of CX Marketing

The digital marketing and customer experience landscape is ever-changing. Traditional methods of data analysis, such as surveys, cannot always keep up with new standards. Meanwhile, the long-awaited developments over Predictive Analytics are gradually seeping into the future of customer experience, thanks to advancing technologies. Let's discover why. Predictive Analytics: The Holy Grail of Marketing The ability to foresee the future is a superpower most people would like to have, but marketers most of all. We…
Lucia Manetti
21/04/2021
BusinessFood for thoughtMarket Research

Sentiment Analysis is Killing the Focus Groups: The Disruption of Market Research

The rise of new technologies is changing the way we do market research. Old methods such as focus groups are about to fade away, paving the way for faster, cheaper and more accurate research tools. Let's see what's going on. The time has come for focus groups  "Video Killed the Radio Star" was declared during the 80s. Now television is about to be killed by Twitch and YouTube while the development of game-changing technologies happens…
Lucia Manetti
14/04/2021

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