You may have heard 'Voice of the Customer (VoC) and Ratings & Reviews Insights Manager' or 'VoC Program Specialist. Well, you've heard right but the more commonly-used job title is VoC Program Manager, which is fast-evolving as a career field. A Voice of Customer (VoC) program essentially means taking customer feedback and insights and understanding what the end-users want and need. In today's highly competitive business landscape, understanding the voice of the customer has become…
Wonderflow21/06/2023