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Technology

WONDERTechnology

What is Wonder & How Does It Work? (With Use Cases)

After serving enterprise leaders for over ten years in AI and the customer experience sectors, the cumulative passion of all our hard work at Wonderflow has now resulted in a new revolutionary product that we like to call Wonder. Find out in this article exactly what Wonder is and why, and how it will change the way businesses do market research forever. All You Have to Do Is Ask: What Is Wonder? Wonder is a…
Wonderflow
17/07/2023
generative AITechnology

Is Generative AI the Future of Customer Feedback Analytics?

Imagine a world where customer ratings and reviews could be effortlessly analyzed and instantly transformed into practical decisions… Wonderflow is turning imagination into reality by combining sentiment analytics with the revolutionary power of generative AI! What is Generative AI? Generative AI can generate original content based on existing data, like audio, images, and text. It can analyze vast amounts of information and produce meaningful insights in seconds.  Most people have heard of the popular AI, …
Wonderflow
28/06/2023
Emotional Customer IntelligenceBusinessCustomer experienceMarketingTechnology

How Emotional Customer Intelligence is Changing Digital Marketing

In the age of digital transformation, the way we understand customers has been revolutionized by technology to connect with them on a deeper, more emotional level. The Customer Experience A.I. is already leveling the playing field in digital marketing, minimizing human efforts to transform the way we analyze customer data. Learn the importance of identifying the feelings that drive customers' behavior through emotional customer intelligence. You Don’t Sell Things; You Sell Emotions Let’s start with…
27/04/2021
Augmented AnalyticsTechnology

Video: How Augmented Analytics Tools Will Change The Way We Work

In this video, we'll walk you through all you need to know about augmented analytics tools, including: What is augmented analytics Which are the three ingredients of augmented analytics tools How augmented analytics tools can help you free up at least 40% of your time And, how to use augmented analytics tools to empower your teams If you enjoy this type of videos, subscribe to Riccardo Osti's channel in YouTubeAugmented analytics refers to the use…
Wonderflow
12/11/2019
The Power Of Text Mining Techniques for Consumer Insights TeamsTechnology

Video: The Power Of Text Mining Techniques for Consumer Insights Teams

Consumer insight teams can use text mining to achieve a number of business objectives, including learning about their customers’ pain points, understanding whether their product or service lives up to their customers’ expectations and more. Riccardo shares the top six activities that your team can perform, right now. Do you prefer text over video? Scroll down for the full text. The Power Of Text Mining Techniques for Consumer Insights Teams PART 1 https://www.youtube.com/watch?v=er00iXD5ShU&feature=youtu.be The Power…
Wonderflow
23/07/2019
Image on how to measure customer feedback to get to actionable insightsBusinessTechnology

Analyzing Customer Feedback With NLP to Get Actionable Insights

Most companies have more sources of customer feedback than they realize -- customer surveys and reviews aside, call logs, support tickets, and brand mentions on social media all count as customer feedback. Now, if you’re not analyzing your customer feedback to come up with actionable insights, you’ll want to start doing this, ASAP. Going through customer feedback lets you understand your target audience on a deeper, more intimate level; it also allows you to improve…
Wonderflow
18/07/2019
Images on How Consumer Insights Teams Can Leverage Text Mining TechniquesBusinessMarket ResearchTechnology

How Consumer Insights Teams Can Leverage Text Mining Techniques

Text mining sounds like a fancy term, but the concept behind it is pretty simple. In a nutshell, this involves using machine learning technology to extract valuable information from text-based data (product reviews, emails, call center data, and more). The strategy of text mining is used widely by consumer insight teams, and it can help product marketers and researchers understand their customers’ pain points, how customers use certain products, and more. Want to learn more…
Wonderflow
03/07/2019
pros and cons of human text analysis part 2 - wonderflowTechnology

What are the pros and cons of human text analysis – Part 2

In the previous video, our CEO Riccardo Osti explained the pros of human text analysis, which can be summarised into ease of getting started, the ease to reach good quality and our ability to identify irony and other anomalies. Now let’s talk about the limitations that humans have when analysing texts: https://www.youtube.com/watch?v=nzw0a1ZjjTE #1 Consistency This is one of the biggest problems that we have. In fact, as humans we have emotions, and we evaluate things…
Wonderflow
24/06/2019
Human text analysis - wonderflowTechnology

What are the pros and cons of human analysis?

In this video, our CEO explained how good are humans in text analysis. Recently he has been speaking about machine learning, and why it’s not such a great solution for natural language processing. So he decided to make this video, where he explains which are strengths and limitations of us, humans, when we perform the job manually. We have seen many brands still doing this internally, so we believe it makes a lot of sense…
Wonderflow
20/06/2019
machine learning does not work - wonderflowTechnology

Why machine learning does not work

In this video, our CEO Riccardo Osti explained what machine learning is as well as it’s most common applications. Today he will explain why this acclaimed technology, which, don’t get us wrong, has a huge potential for several applications, does not really work well with text analysis. When we mention machine learning we are also referring to AI, deep learning and more generally to statistical models. Many of today’s hi-tech leaders make use of these…
Wonderflow
19/06/2019

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T: +31 20 363 92 66
E: [email protected]