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Technology

Predictive AnalyticsMarket ResearchTechnology

What are Predictive Analytics & How Can They Provide a Competitive Advantage?

Big data is not a new thing, but many business leaders are at a loss with how to manage their knowledge assets to their full advantage. Long gone are the days where companies could simply look at consumer research and make an intuitive guess for the best move forward. Today, with AI, machine learning, and oceans of data just waiting to be analyzed, companies need to use the most advanced analytics to keep up with the…
Wonderflow
06/03/2019
how to train a computer to do text analysis - wonderflowInterviewTechnology

Text analysis: how to train a computer to do it

If you follow our blog you might have realized the great amount of benefits companies can find using NLP - a technology that allows text analysis. In this post, for example, our CEO Riccardo Osti explains the difference between Social Media Learning and NLP, allowing us to realize how deep this technology may go in order to interpret and analyze texts. However, you might wonder: how does this technology works, and how can we teach…
Wonderflow
04/03/2019
what is the difference between social media listening and nlp - wonderflowTechnology

Difference between Social Media Listening and NLP

What are social media listening and NLP technologies? In today's video, we are going to define these two approaches of communication and discover what can we learn from them, their accuracy and their data sources. https://www.youtube.com/watch?v=ZYTXc2fK-JY& Today we talk about social media listening and customer feedback analysis, or generally, NLP technologies. I get often asked about the differences between these two solutions, so I decided to make a video about it. What is social media…
Wonderflow
11/02/2019
how good are humans in text analysis - wonderflowMarket ResearchTechnology

How good are humans in text analysis?

Accuracy is a measure of the capability of technology to interpret a text correctly. Some companies claim the accuracy of their technology is 99%, is that even possible? In today's video, we are going to refute some myths about text analysis, and we are going to discover the best way to achieve a high level of accuracy. https://www.youtube.com/watch?v=wR4-61T_aRI& Today’s video is very different from the other ones because for the first time I talk about…
Wonderflow
31/01/2019
customer service fail - the godaddy gate story of an outrageous experience - wonderflowCase studiesTechnology

Customer service fail: GoDaddy’s outrageous experience

GoDaddy is the largest domain name registrar in the world with more than 18 million customers. In this video, through a negative personal experience with this enterprise, we are going to discover three key insights about customer service from a corporate perspective. Today I will tell you the bizarre experience that I had with one of the largest domain registrars in the world. https://www.youtube.com/watch?v=EacADfvojnI&   Today’s video is quite different compared to the other ones,…
Wonderflow
25/01/2019
BusinessTechnology

12 NLP Examples: How Natural Language Processing is Used

We have written an updated version for this blog, with even more examples. Be sure to check the new blog here!   Natural Language processing and AI - AI technology for businesses is an increasingly popular topic and all but inevitable for most companies. It has the power to automate support, enhance customer experiences, and analyze feedback. While implementing AI technology might sound intimidating, it doesn’t have to be. Natural language processing (NLP) is a…
Wonderflow
17/12/2018
MarketingTechnology

35+ Best Customer Experience Software Platforms of 2019

Providing quality customer service is not only about answering product questions, solving problems, or responding to feedback. It starts with market research, a fine-tuned website, and an optimized marketing funnel, then continues after the sale with customer support and loyalty programs. Therefore, a business might require several different kinds of customer experience software in order to enhance the buyer’s journey. This article will cover 30+ customer experience software options, ranging from funnel optimization, to customer…
Wonderflow
01/12/2018
BusinessMarket ResearchTechnology

Text analysis and modern market research methodology

Our methodology Since day one we specialised in making complex text analysis simple and accessible by everyone. We strongly believe that learnings from consumer data should be on everyone’s desk, and not filtered by technical people. As a consequence, we developed technologies and processes that make the life of corporates much easier than before. In the last years, we already transformed 20 of the Fortune1000 become consumer-centric and adopt a modern market research methodology. What…
Wonderflow
13/11/2018
BusinessMarketingTechnology

Customer Experience Analysis: 5 Steps to Happy Customers

Over the years, technology has brought businesses closer and closer to their customers. Companies can send an email, pop up as an ad on a social media feed, make sales calls, send notifications straight to a smartphone, and engage in any number of other activities that bring a business into a customer’s life. Because of this, it’s simpler than ever for customers to provide feedback on the services offered by all of the brands they…
Wonderflow
30/10/2018
Technology

Text Analysis 101: An In-Depth Guide for Beginners

If your business is seeking to grow, there’s one key factor in making that happen: keeping up with the rapid advancements in technology. These days, this can seem like an overwhelming task. There’s so much new technology available on a corporate level that it can be difficult to sort through it all and decide what’s worth the money and time. One of the technological advances most beneficial to businesses is text analysis software, or software…
Wonderflow
24/10/2018

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