Category

Interview

insurance cx linearInterview

Valentina Fanti, Insurance CX Manager, On How To Leverage VoC

In our latest Voice of the Customer (VoC) interview, we’re delighted to talk with Valentina Fanti, the Customer Experience (CX) Manager at Linear. Founded in 1996, Linear (Linear Assicurazioni in Italian) is one of the most respectable and oldest online insurance brands in Italy. It focuses specifically on direct sales of motor and home policies through phone and online. With a headquarters in Bologna, Linear currently employs around 400 professionals. This speaks a lot for…
Wonderflow
07/03/2023
Andrea EvangelistaInterview

Employee Spotlight: Andrea Evangelista, NLP Developer & Security Manager

  In this month’s Employee Spotlight feature, we welcome Andrea Evangelista. Currently, our Software Developer in the natural language processing  (NLP) & Data Science and Security Manager,  Andrea's career journey started sometime in 2017. He was studying for his MSc in Computer Science Engineering (CyberSecurity) in Eindhoven, the Netherlands. He worked as a freelancer for some clients. Back then, when Andrea applied for an analyst position, many things were still manual and needed constant human…
Wonderflow
15/09/2022
Ron Jacobs Philips Brand LicensingInterviewVoice of the Customer

Customer-Centricity in Consumer Electronics: VoC Interview with Ron Jacobs, Philips Brand Licensing product professional

As part of our Voice of the Customer (VoC) interview series, Stefano Pecorari, Client Success Director at Wonderflow, welcomes Ron Jacobs, Brand Licensing product professional at Philips. Philips is a Dutch multinational founded in 1891 as a lighting company and later expanded to medical equipment, consumer electronics, and domestic appliances. The company is headquartered in Eindhoven. Later, it moved to Amsterdam in 1997. Nowadays, Philips is focused mainly on the health tech continuum. Its mission is…
Wonderflow
03/08/2022
Alberto De MarinoInterview

WonderStudent: Alberto De Marino, Grant Recipient & Epicode IT Grad

The Wonder Foundation is a charity of Wonderflow. As part of its mission to help disadvantaged students and families gain easier access to tech-related jobs and education, its board members have partnered with Epicode, a rigorous coding school that preps passionate professionals for a career in IT. Together, we've scouted talented young individuals, particularly those interested in AI, computer science, and web development, to provide them with scholarships, training resources, internships, and more. In our…
Wonderflow
29/07/2022
LavazzaCustomer experienceInterview

Customer-Centricity in Retail: VoC Interview with Maria Cristina Aspesi, Global Director of Customer Care at Lavazza

As part of our Voice of the Customer (VoC) interview series, Emiliano Varrasi, Client Success Director at Wonderflow, welcomes Maria Cristina Aspesi, Global Director of Customer Care at Lavazza Group (sometimes simply Lavazza, and formally, Luigi Lavazza S.p.A.). Often branded as "Italy's Favorite Coffee," Lavazza manufactured mainly coffee products and was first established in Turin, Italy, in 1895. What started as a single, family-owned, small grocery store is now an internationally recognized brand. The global…
Wonderflow
31/05/2022
Mouna KacimiInterview

Employee Spotlight: Mouna Kacimi, Head of Data Science & Linguistics

In this month’s Employee Spotlight feature, we warmly welcome Mouna Kacimi, our Senior Data Scientist turned Head of Data Science and Linguistics. In honor of her recent promotion, we want to again congratulate Mouna and get to know her a bit more, especially how she has helped enabled the team's success. Mouna studied Computer Engineering at the National School of Computer Science in Algeria. Curious about the world of research, she decided to pursue a…
Wonderflow
27/05/2022
Krisiana DumiInterview

WonderStudent: Krisiana Dumi, Grant Recipient & Epicode IT Grad

The Wonder Foundation is a charity of Wonderflow. As part of its mission to help disadvantaged students and families gain easier access to tech-related jobs and education, its board members have partnered with Epicode, a rigorous coding school that preps passionate professionals for a career in IT. Together, we've scouted talented young individuals, particularly those interested in AI, computer science, and web development, to provide them with scholarships, training resources, internships, and more. In our…
Wonderflow
07/04/2022
enercomCustomer experienceInterview

Customer-Centricity in Energy: VoC Interview with Angelo Asciano, Director of Customer Operations at ENERCOM

As part of our Voice of the Customer (VoC) interview series, Stefano Percorari, Client Success Director at Wonderflow, is joined today by Angelo Asciano, the Director of Customer Operations at ENERCOM. Formally known as ENERCOM SRL, the Italian company is one of the largest privately-owned providers of methane gas to end consumers. With a background in Economics, Asciano has been at ENERCOM for nearly ten years, guiding the organization in Customer Care Management. We are…
Wonderflow
28/03/2022
employee spotlightHuman ResourcesInterview

Employee Spotlight: Irene Nicolini, Head of IT Development & Major Foodie

With an ever-growing global team, anticipating the arrival of new talents is undoubtedly nice and all. Yet, we're even happier with retaining the support of numerous current teammates. That's one of the reasons why we must turn our Employee Spotlight on yet another dedicated and long-time standing colleague, Irene Nicolini. She's currently the Head of our IT Development team and has been with us a bit over three years! Irene studied Telecommunications Engineering at the…
Wonderflow
24/02/2022
simone sciutoInterview

WonderStudent: Simone Sciuto, Grant Recipient & Epicode IT Grad

The Wonder Foundation is a charity of Wonderflow. As part of its mission to help disadvantaged students and families gain easier access to tech-related jobs and education, its board members have partnered with Epicode, a rigorous coding school that preps passionate professionals for a career in IT. Together, we've scouted talented young individuals, particularly those interested in AI, computer science, and web development, to provide them with scholarships, training resources, internships, and more. In our…
Wonderflow
10/02/2022

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