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Guest Blog: Advances In AI Will Transform Sentiment Analysis

HIPSTO has developed a premier AI open knowledge discovery platform. As one of our technology partners, their advanced natural language understanding technology works within Wonderflow’s advanced voice of the customer analytics platform to provide users with the most reliable and accurate results. In their guest blog post, HIPSTO helps CX professionals to gain a clearer understanding of what sentiment analysis is, including key challenges in this exciting and emerging research field and how certain solutions…
Wonderflow
31/08/2021
man and woman having fun on skateBusiness

How to listen smarter using your social media analytics

Social media is a whole different world. Find the different meanings of commonly used terms, gain the value of social listening, and learn how to use social media analytics to listen smarter. Alternatively, learn more from our new Social solution page!   Imagine running your own taco stand (and who wouldn't want to do so?). While preparing the guacamole, you hear two customers discussing your menu options near the food truck. “The Mama Mia is…
Wonderflow
05/08/2021
BusinessHuman ResourcesPressVoice of the CustomerWonderflow

Wonderflow Raises USD$20M in Series B Funding led by Klass Capital

Amsterdam, June 29, 2021 - Wonderflow, a leading Unified VoC Analytics platform, announced today that it has raised USD$20 million in Series B Funding led by Toronto-based Klass Capital - a long term-oriented growth equity firm that invests in enterprise software businesses. Existing investors, including Italian venture capital firm P101, ITALIA 500 (Azimut Group) and renowned Dutch top manager Jan Bennink, also participated in the financing round. Wonderflow makes VoC data valuable for businesses. Today,…
Mike Ruini
29/06/2021
Emotional LoyaltyBusinessCustomer experienceMarketing

Why Emotional Loyalty Matters Most in the Future of CX

Behavioral metrics alone aren't enough to measure customer loyalty. Emotional loyalty must also be considered for long-term brand success.   What does "loyalty" mean? Could it be the way your pet follows, protects, and looks at you, no matter what? How about customer loyalty? Could it be the way your shoppers buy from you, how they keep returning for more, and why they revisit? In a recent post, we covered six different ways to protect…
Wonderflow
24/06/2021
Call CenterBusinessCustomer experience

More than Another ‘Cost’: Why Call Center Analytics Matter and How to Use It to Generate Revenue

Customer contact centers can be a profitable resource for companies if call center analytics is leveraged correctly. Discover the value of contact centers and how to analyze call center data.     Call centers are more than just a ‘cost center’ and a place to leave customer voicemails. Thanks to advanced technologies, call center analytics have made the business department itself more valuable than ever before. When used effectively, contact center data can help companies generate…
Wonderflow
15/06/2021
Customer LoyaltyBusinessCustomer experience

6 Ways to Protect and Build Customer Loyalty

As economies slowly recover, finding ways to protect and build customer loyalty is more vital than ever. Discover 6 actionable insights on how to retain a legion of loving followers and gather more along the journey.    For better, for worse, for richer, for poorer, in sickness, and in health, no one says “I do” quite like loyal customers for their favorite brands.  At this point, your business has succeeded at making countless proposals to…
Wonderflow
08/06/2021
Sustainability E-CommerceBusinessCustomer experienceE-commerce

What is Sustainability in eCommerce & Why It Matters

Sustainability in e-commerce is a growing hot topic. Brand building towards this future matters more than ever. Learn what, why, and how. Fast, free, sustainable, now!   Nearly half of global online revenue streams from marketplaces with Taobao leading the way. Following closely behind are Tmall and Amazon.  So, marketplaces are dominating the competitive landscape - and will continue to. Building your online presence becomes even more imperative nowadays to competitively differentiate your business from…
Wonderflow
25/05/2021
customer insightsBusinessCustomer experience

Top 5 Predictions for 2021 Customer Insights

Times are a-changing. Businesses should constantly be ‘woke’ to new ways to improve their customer experience. Find out the top predictions for customer insights in 2021.   Over 60% of companies worldwide are staffed with Chief Data Officers. 76% of customers expect companies to understand their needs in 2021. Not to mention, a whopping 90% of global executives who leverage customer insights reports said that it improved their ability to deliver a great customer experience. With…
Wonderflow
18/05/2021
Emotional Customer IntelligenceBusinessCustomer experienceMarketingTechnology

How Emotional Customer Intelligence is Changing Digital Marketing

In the age of digital transformation, the way we understand customers has been revolutionized by technology to connect with them on a deeper, more emotional level. The Customer Experience A.I. is already leveling the playing field in digital marketing, minimizing human efforts to transform the way we analyze customer data. Learn the importance of identifying the feelings that drive customers' behavior through emotional customer intelligence. You Don’t Sell Things; You Sell Emotions Let’s start with…
27/04/2021
Jan BenninkBusinessConsumer GoodsCustomer experience

Wonderflow interviews Jan Bennink, Member of the Board of Directors and former CEO of Royal Numico Holdings NV

In early 2021, we had announced a new addition to Wonderflow Board of Directors, Jan Bennink. Now in a newly released interview with the former Advisory-Board-member, we get a better idea of who Bennink is. More importantly, why he has taken a more strategic seat at our table and how his extensive leadership experience in mostly FMCG and CPG will help shape Wonderflow. How would you describe yourself in 5 words?  I would say driven,…
Wonderflow
22/04/2021

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