In today's highly competitive eCommerce business environment, customer experience (CX) plays a crucial role in achieving success. While quality products or services were once enough, customer expectations have evolved, demanding a higher level of attention. In fact, 76% of buyers think online businesses should be aware of and cater to their needs, which is what CX is all about. This is particularly relevant for eCommerce businesses as the number of online shoppers continues to grow.…
Wonderflow13/06/2023