We often stressed the critical need to improve customer experience (CX) to our readers and partners, but we can't stop! In this post, we address the sub-topic of CX analytics. Learn what it means, why data is the key to success, challenges, customer experience analytics use cases, and FAQs. Tell Me: What is Customer Experience (CX) Analytics? Harvard Business Review defines the customer experience as: The internal and subjective response customers have to any…
Wonderflow04/11/2021