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Wonderflow's Business Intelligence Research

10 Interesting Consumer Facts From The Wonderboard

We live and breathe in a fascinating world of human opinions, particularly at Wonderflow, where we analyze millions of customer feedback daily via the Wonderboard, our advanced sentiment analytics tool, to empower quick and impactful data-driven business decisions. In this article, we'll share the top 10 consumer facts that Wonderflow's Business Intelligence recently uncovered, all solely based on the voice of the customer. Our insights may be of particular value for your next strategy or…

Wonderflow20/07/2023

Technology

What is Wonder & How Does It Work? (With Use Cases)

After serving enterprise leaders for over ten years in AI and the customer experience sectors, the cumulative passion of all our hard work at Wonderflow has now resulted in a new revolutionary product that we like to call Wonder. Find out in this article exactly what Wonder is and why, and how it will change the way businesses do market research forever. All You Have to Do Is Ask: What Is Wonder? Wonder is a…

Wonderflow17/07/2023

Press

Meet Wonder: Wonderflow’s Revolutionary New Generative AI Product

Actionable and accessible insights for all, using the world’s biggest collection of data Amsterdam (06 July 2023): Wonderflow, a market-leading consumer insights technology company, has released its most groundbreaking product yet: Wonder, a revolutionary new Generative AI product. Powered by the world’s largest data lake, Wonder gives businesses instant insights and suggestions on everything from marketing strategy to product performance analysis. By leveraging the power of AI, they’ve democratized the power of data analytics,…

Wonderflow06/07/2023

Technology

Is Generative AI the Future of Customer Feedback Analytics?

Imagine a world where customer ratings and reviews could be effortlessly analyzed and instantly transformed into practical decisions… Wonderflow is turning imagination into reality by combining sentiment analytics with the revolutionary power of generative AI! What is Generative AI? Generative AI can generate original content based on existing data, like audio, images, and text. It can analyze vast amounts of information and produce meaningful insights in seconds. Most people have heard of the popular AI, …

Wonderflow28/06/2023

Voice of the Customer

What is a VoC Program Manager?

You may have heard 'Voice of the Customer (VoC) and Ratings & Reviews Insights Manager' or 'VoC Program Specialist. Well, you've heard right but the more commonly-used job title is VoC Program Manager, which is fast-evolving as a career field. A Voice of Customer (VoC) program essentially means taking customer feedback and insights and understanding what the end-users want and need. In today's highly competitive business landscape, understanding the voice of the customer has become…

Wonderflow21/06/2023

Customer experience

Guest Post: Why The 7 Super C’s of Customer Experience Fuel Online Sales

In today's highly competitive eCommerce business environment, customer experience (CX) plays a crucial role in achieving success. While quality products or services were once enough, customer expectations have evolved, demanding a higher level of attention. In fact, 76% of buyers think online businesses should be aware of and cater to their needs, which is what CX is all about. This is particularly relevant for eCommerce businesses as the number of online shoppers continues to grow.…

Wonderflow13/06/2023

Decision Intelligence

Decision Intelligence Video: How It Will Boost Your Business

Decision intelligence (DI) is the process of combining data-driven techniques and technologies to make more accurate and faster decisions. Gartner analysts not only declared DI as one of 2022’s top strategic technology trends, but defined it as: An overarching framework combining various (traditional and modern) methods and disciplines to help support, augment and automate a company’s decision models and decision-making processes. Lidia Palmi, the Head of Business Intelligence at Wonderflow, firmly believes that Decision Intelligence…

Wonderflow01/06/2023

Cosmetic & Beauty Market Research

Skin Cancer Awareness Month: Top 5 Sunscreens Based On Customer Feedback Analytics

May is Skin Cancer Awareness Month, highlighting the importance of sun protection in combating the most common type of cancer worldwide. With millions of cases reported annually, research from reputable sources reveals that approximately one in five Americans will develop skin cancer in their lifetime. According to another study, sunscreens having SPF 15 or above with broad-spectrum coverage can reduce the risk of developing skin cancers. At Wonderflow, we have identified top-rated sunscreens that effectively reduce…

Wonderflow29/05/2023

Consumer Electronics

Phone or “Camera”? Key Insights of Smartphone Reviews Analysis

Once upon a time, phones were primarily used for making phone calls. But then smartphones arrived and changed everything. Phone calls became just one of the many things you could do with a smartphone, probably not even the most important one. Smartphones now allow us to do various activities, such as navigating, taking pictures, messaging, and checking social media. Our smartphones are filled with apps, and how we use them varies from person to person.…

Wonderflow17/05/2023

E-commerce Retail

Can Cultural Norms Influence eCommerce Reviews? A VoC Analysis of 14 Countries

Every country has its own set of rules or expectations, which we call cultural norms. They are behaviors and thoughts based on shared beliefs within a particular culture or group. Norms are usually unspoken and create social standards for what behaviors are acceptable and unacceptable in human interactions. In a way, norms govern our individual lives. On the other hand, stereotypes are fixed, over-generalized beliefs, assumptions, or expectations about a particular group or class. In…

Wonderflow30/03/2023